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Channel: customer engagement | VanillaPlus - The global voice of Telecoms IT
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Openet survey finds CSPs hampered by legacy systems

A survey of CSP respondents has revealed the extent to which the limitations of legacy technology are restricting the creation, targeting and distribution of revenue-generating digital services. The...

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MobileTrends Report reveals 6% of mobile users visit risky sites daily

Allot Communications has released its Allot MobileTrends Report for the second half of 2015. The report, titled ‘5+1 Touch Triggers for Monetising Customer Engagement’ explores how the online behaviour...

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Mobile experiences make or break customer loyalty says study, as consumer...

A new study by LogMeIn, Inc. and research firm Vanson Bourne reveals that companies are falling “woefully short” when it comes to delivering a satisfying mobile experience for customers. The research...

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Frictionless, customer-facing payment and collections service launched for...

TALKINGTECH, a global provider of customer engagement, payments and collections, has launched Webpay, a self-service customer payment portal that reportedly speeds up debt recovery. Organisations can...

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Embrace digital transformation to survive in a hyper-connected customer...

Service providers today are in a constant state of flux, having to continually adapt and innovate to cater to the demands of the digital consumer, writes Matt Hooper, the senior vice president of...

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Engaging on mobile just got more personal

If you are a business in the 21st century, you cannot afford not to engage with your customers via mobile, writes Matthew Winters, the chief executive of Veoo. At a time when consumers’ expectations...

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Manhattan Associates introduces Customer Engagement solution

Manhattan Associates, Inc., announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalised service. Part of the Manhattan...

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Quickchannel upgrades branding in customer engagement push

Quickchannel, a provider of high-performance online streaming and recording services, has announced its latest brand update to enhance the customer experience as many businesses continue their use of...

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Localz appoint ex-Verizon Connect MP as its new VP of sales EMEA

Localz, specialists in last mile customer engagement, location and messaging technology, have appointed Gary Rosier-Taylor as vice president of sales EMEA. Following on from a successful year of...

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Chief finance officer Johns leaves CSG, replaced by Hai Tran

Denver. 22 November 2021 – CSG, the specialist in innovative customer engagement, revenue management and payments solutions, announced that Rolland “Rollie” B. Johns, executive vice president and chief...

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Zain KSA signs agreement with Netcracker for cloud-based managed services

Netcracker Technology announced that Zain KSA has extended its partnership with Netcracker by adding cloud-based Managed Services to its deployment of Netcracker Digital BSS, Digital OSS and Customer...

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